Repai Assistant
Repai is an AI-powered service assistant that engages with customers for sales and customer support. Repai works with a knowledge base that is curated and managed by the organization and provides the framework, policies, terms, and information relating to products, services, contracts, engagements, customer support, and other topics that customers will need information on.
Repai is able to get into systems and databases and draw information needed such as stock availability, order status, refunds, exchanges, and others.
By limiting Repai to the knowledge base, we ensure that all conversations are within bounds, comply with company needs, and avoid ambiguities and potential hallucinations.
Repai is a complete sales and customer support platform that can be managed by a team who can also monitor and confirm customer delight.
Repai can handle large number of conversations in parallel, available 24x7, and can ensure that every customer query or request is addressed and fulfilled.